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Support

General

  • Why should I choose for a Pet QR-tag when my pet has a microchip?

    The traditional microchip ensures that a specialist with the chip number can find out the address at which the animal is registered. Unlike the smart Pet QR-tag, the microchip cannot be read by every finder and the owner must hope that the finder will have the animal collected by a specialist or take the animal to the shelter. This costs the pet owner money and ensures that the animal is away from home for a long time.

  • How do you scan a Pet QR-tag?

    Open the Camera application on your smartphone and point the camera at the QR code, the profile will appear and can be opened. The pet owner will now receive an ALERT with the location (if available). If the smartphone does not support QR codes, it is also possible to copy the web address into the internet browser or look up a QR scanner in the AppStore.

  • What is a QR code?

    A QR code is an advanced barcode, which can be read by any modern smartphone. Every Pet QR-tag is provided with a unique QR code. The QR code is square and filled with a mosaic of other squares.

  • What is a cloud profile?

    Pet QR combines a tag for your pet with a personal cloud profile. The cloud profile contains all important information, so that the finder can easily contact you.

  • What is the delivery time of my order at Pet QR?

    International orders ship for free and will be delivered within 3-5 days.

    Your order will be delivered via letterbox post, so you don't have to stay at home.

  • What are the dimensions of the Pet QR-tag?

    The medal is very compact: 28mm x 32mm. The epoxy layer ensures that the medal is water-resistant.

Order

  • What does a Pet QR-tag cost?

    The prices of the medals are listed below this page.

    Each Pet QR-tag comes with 1 month of free cloud profile. The cloud profile links all information to the tag for your pet. After the first month you only pay € 0.99 per month for this online service.

  • What payment methods are there in the shop?

    Payment is possible with MasterCard, VISA and PayPal. Via PayPal it is also possible to pay with American Express.

  • Can I order a Pet QR-tag for someone else?

    Yes, it is possible to order a medal for someone else. When ordering the token, select "Send to another address" and enter the address of the other person. In addition to the Pet QR-tag, the other person receives the first month cloud-profile for free.

    The cloud profile links all information to the Pet QR-tag. After the first month, the recipient pays € 0.99 per month for this online service. A payment request follows automatically.

  • My payment has failed, how can I complete my order?

    If no money has been charged, try again. If money has been debited, we would like to receive an e-mail via the contact form, then we will ensure that you still receive your order. Please state your name and the number of Pet-QR tags in the email.

  • Can I order a replacement Pet QR-tag?

    Has your pet's badge been lost or damaged? No problem! Contact us via the contact form with your details and the code of the token. For a payment of € 2.95 handling costs, we will ensure that you receive a replacement token, linked to the same profile. The old token is then unusable.

    The code of the lost token can be found at https: //app.petqr. nl / login > Your pet> “Badge: _______”.

Shipping and return

  • Does Pet QR charge shipping costs?

    We send your Pet QR-tag free of shipping with Letterbox Post. This means that you do not have to stay at home, you can just go through the letterbox.

  • What is the delivery time for my order at Pet QR?

    International orders ship for free and will be delivered within 3-5 days.

    Your order will be delivered via letterbox post, so you don't have to stay at home.

  • How is the Pet QR-tag sent?

    We send your token for free with Letterbox Post. This means that you do not have to stay at home, you can just go through the letterbox.

  • Can I return my order?

    Still not completely satisfied? You can return for 30 days free of charge. Send us an e-mail via the contact form within 30 days of your order. Please include your order number and bank details. We will send you the instructions to return your badge.

    It is important that your Pet QR-tag is in its original condition.

Is your question not listed?

Pet QR

  • Zirkoon 232
  • 3316 KD Dordrecht
  • The Netherlands
  • KvK: 76634876
  • BTW id: NL860715164B01

Order a smart Pet QR-tag

Smart Pet QR-tag Black
Black

€ 2,95

Get 50% discount on the next Pet QR-tag (Temporary)

    • Shipping Free
    • Monthly costs after first month € 0,00
    • Total amount € 0,00
    OPTIONAL

    Combine with safe collars for your cat or dog in the next step

    30 days free returns
    free international shipping
    secure payment

    FAQ

    • Why should I choose for a Pet QR-tag when my pet has a microchip?

      The traditional microchip ensures that a specialist with the chip number can find out the address at which the animal is registered. Unlike the smart Pet QR-tag, the microchip cannot be read by every finder and the owner must hope that the finder will have the animal collected by a specialist or take the animal to the shelter. This costs the pet owner money and ensures that the animal is away from home for a long time.

    • How do you scan a Pet QR-tag?

      Open the Camera application on your smartphone and point the camera at the QR code, the profile will appear and can be opened. The pet owner will now receive an ALERT with the location (if available). If the smartphone does not support QR codes, it is also possible to copy the web address into the internet browser or look up a QR scanner in the AppStore.

    • What is a cloud profile?

      Pet QR combines a tag for your pet with a personal cloud profile. The cloud profile contains all important information, so that the finder can easily contact you.

    • What is the delivery time of my order at Pet QR?

      International orders ship for free and will be delivered within 3-5 days.

      Your order will be delivered via letterbox post, so you don't have to stay at home.

    • What are the dimensions of the Pet QR-tag?

      The medal is very compact: 28mm x 32mm. The epoxy layer ensures that the medal is water-resistant.

    • Why do I have to pay monthly costs?

      Thanks to the Pet QR platform, a user can use the Pet QR-tag to store almost unlimited information and make use of great features such as SMS notifications, shared GPS locations and secure data storage. The (continued) development and implementation of the functions costs money, which is why we also ask users to pay a monthly fee per pet in addition to the € 2.95 purchase.

      We also reimburse replacement costs with the subscription in case the token is damaged. (Fair use)